|
CONTRACT PAD PRINTING: FAQ, TERMS & CONDITIONS |
| #1 Question: Will we print a sample |
| #1 Answer: Yes, Pricing is at Minimum Billing, which is determined by size and number of colors |
| #2 Question: Are there price breaks for larger quantities? |
| #2 Answer: Yes, If you are willing to tool up and/or build custom equipment to process your product, we will adjust our pricing to reflect the resulting production increases achieved by such investments. Our pricing is based on several factors including experience, labor costs. We do not have different pricing for different customers. You can be assured that the quote provided to you is consistent with quotes for everyone else. There are individuals or companies who may offer you lower or higher quotes and we do understand those are based on factors including hunger, cost of overhead and in some cases equipment that may be more suited to handle your order at a different price. We do not however change our pricing to compete with other quotes. You can be assured that our quote is our best shot at getting your business and we are in the business as you are to make a reasonable profit based on our expertise |
| #3 Question: Can you store your product in our facility? |
| #3 Answer: Yes, Currently we have ample warehouse space but that varies seasonally and with orders in process. Other restrictions and conditions may also apply and those would be determine by the product and space required. One condition is that you must supply your own insurance for all products. |
| #4 Question: Can you visit our facility |
| #3 Answer: Yes & No, As we have designed, built and retrofitted many machines to provide our business with an edge over our competitors, we are not willing to share those trade secrets. A physical tour can be scheduled during off days or hours. We also must protect our current clients productions and any physical tour would require the approval of any client who's work or product could be readily viewed during a tour. On occasion, we would also require proof of security clearance when we are working on sensitive government orders. We do invite you to visit our show room and view some examples of our work. I would also recommend you take our virtual plant tour for a birds eye view of our facility. Link: Plant Tour |
| #4 Question: Shipping Charges |
| #4 Answer: All shipping charges, in and out are your responsibility. We can use your UPS/FedEx accounts as well as truck shipments. Our facility is dock high and equipped to handle individual units as well as truck loads. On outgoing shipment we can provide you with blind shipments. For banding, shrink-wrapping, and multi drop shipments we will provide you with a quote based on all the factors. Drop Shipments: $3.50 Per Location |
| #5 Question: Special Handling Charges: $35.00 per hour |
| #5 Answer: If you product arrives and leaves in bulk, there are no handling charges assessed. If each product needs to be individually unpacked and/or repacked than we charge $35.00 per man hour. The handling rate is charged in 15 minute increments with a minimum charge of 1 hour. |
| #6 Question: Special Materials |
| #6 Answer:There are materials which require pre-treatment and/or post-treatment of the imprint to enable or enhance adhesion.
We work closely with many ink supplier and have access to the chemists
and engineers who can resolve many difficult applications. You are encouraged to send in several samples for us to test. Pricing will depend on many factors and subject to the results you are trying to achieve. If its just an adhesion test, then the only charges would relate to freight charges. If actual production prints are required, then that will require a custom quotation and can only be determined when we have the opportunity to test the part. |
| #7 Conditions: Variety of encountered problems |
| #7 Answer: Products have arrived in damaged conditions, varied sizes, wrong quantities, contaminated with mold release, fingerprints, hand lotion and gunk. The best solution is to always ship in a few more that you actually need and send in one or more units for us to test inks, adhesion and other factors. Although we do not charge you for most fixtures, the process of making fixtures may in many causes require the destruction of at least one or more units. Miss prints due to any encountered problems with the product submitted are the sole responsibility of the customer. |
| #8 Conditions: Production Samples / Virtual Proofs |
| #8 Answer: Pad Printing is a process designed for printing on 3D products with a variety of shapes and materials. We can supply you with a virtual proof at no charge, where the copy is overlayed on an image of your product.
That virtual image being 2D will not truly represent what the actual production product will look like. We recommend that you purchase a production sample or short production run to be assured that the end result is to your satisfaction. Should you choose not to order a production sample, that constitutes your full acceptance that the finished product will be printed to our own standards and capabilities. |
| #9 Cancellation Charges |
| #9: We schedule and typically begin our processes immediately after art approval. If you need to cancel your order, the following charges will apply. ArtDept Services $25.00; Printing Plates $25,00. If production has been initiated then price per item will apply or $100.00 minimum billing, whichever is greater. |
| #10 Conditions: Property of ToucanGolf/AblePrint |
|
#10: All films, artwork, screens, fixtures, pads, plates, production notes not furnished by customers remain the property of Toucan Golf, Inc. Items supplied by customers will be returned at customers expense |
TERMS: Payment with Order, Check, CC, Transfer
ABLE PRINT DIVISION / TOUCAN GOLF INC.
26 W SIXTH ST., MANSFIELD, OHIO 44902-1068
(419) 522-9742
TAKE A PLANT TOUR
|
|